5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the support that property managers want, but also often do not because of a lack of continuing excellent control processes.
Security guard companies are unlike any seller that a home supervisor usually hires. If you hire a painter, then you can see whether or not they are doing their jobs by looking at the walls. However, when you hire a security guard business, how often can you determine if the protector company is doing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your guards. In most cases they probably are, but it is crucial to employ a method of verification and quality control to ensure that issues connected with the deficiency of doing these jobs do not begin to happen.
In this article we’ll talk five (5) easy steps to enhancing your security guard service and attaining everything you picture as your ideal warehouse security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your state is among those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security provider and inquire does it seem decent.
Additionally, is your security guard firm performing history and drug screenings on all your guards BEFORE they send them to your property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb way to screen if the protector is a fantastic fit for your house is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This first conversation will tell you a good deal on what to expect from that guard and it gives you a chance to ask a different guard if you think that it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces every guard to the business itself, in several cases the shield’s orientation to his assigned land is not quite as complete. We predict the orientation to the assigned land”Site Specific Training”. Learn What your site specific training looks like:
• Can it happen at your premises?
• How long is each new officer trained?
• How long does the security firm double bank?
Determine the answer to every one of the questions and make sure that they match what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and your site specific training to acquire an understanding of what goes on preparing a guard to operate in your premises.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel that their job is not important and they begin to see themselves as less of a region of the security group. When guards do not feel like part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside the normal security firm field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
In case your guards are required to make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re in your premises. These tracking systems permit the security guard business to track the time and log the action of these guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of those reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the security guard provider provides a way of earning sure that each guard is secure and alert. Using guards check-in frequently together with the security guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out just what is happening with your security as you aren’t there. During these inspections, make sure that you ask your security guards questions about their responsibilities and duties to ensure that they know their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security adviser be sure that the adviser is not actually a security guard business. If so, your audit is guaranteed to develop issues with your current security guard business.